ff42 Privacy Policy: How We Handle Your Information
ff42 is clear about what data we collect, why we collect it, and how it is used within your account. This policy applies to all account holders accessing the platform from eligible regions, and your continued use of the site means you have read and understood what is written here. Access and eligibility depend on your local law and the region you are accessing from.
Account data protected
Nagad and Upay wallet context covered
Your rights clearly stated
Contact route published
POLICY POSTURE
What Data We Collect and Why
When you open an account with ff42, we collect the information you provide directly: your name, contact details, and the credentials you set at registration. When you make a deposit or withdrawal using Nagad or Upay, we record the transaction reference, wallet identifier and amount as part of your account history. We do not store your full mobile wallet PIN or password at any point. We also collect device and session data automatically — your browser type, IP address, pages visited and session duration. This helps us detect unusual access patterns and keep your account secure. We use this data to process your transactions, respond to your support requests and maintain the account records we are required to keep. We do not sell your personal data to third parties. Where we share data with service partners — for example, payment processors handling your Nagad or Upay transfer — those partners are contractually required to use your data only for the specific task we have engaged them for. Retention periods vary by data type and are governed by applicable law in the regions where this service operates. How long we keep your records depends on the nature of the data and any legal obligation that applies to it.
Nagad wallet reference
Transaction references from your Nagad deposits and withdrawals are stored in your account ledger as part of your payment history.
Upay transaction log
Upay payment records are logged against your account for verification, dispute resolution and account history purposes.
Device session data
Browser type, IP address and session timestamps are collected automatically to detect irregular access and support account security checks.
Support correspondence
Messages you send through our published support routes are stored so we can follow up accurately and maintain a record of resolved requests.
POLICY BOUNDARIES
Where This Policy Applies and What It Covers
This policy covers the data ff42 collects and processes directly. It does not extend to third-party services that operate under their own terms — including the mobile wallet platforms you use to fund your account. Understanding the boundary between what we control and what falls outside our scope helps you know who to contact when a question comes up.
Account access
All data collected during registration, login and account management — including your contact details and security credentials — falls within the scope of this policy.
Transactions
Payment records tied to your account, including Nagad and Upay wallet references, are covered here. The wallet platforms themselves operate under their own separate privacy terms.
Site content and browsing
Your browsing behaviour on ff42 — pages visited, game sections opened, session length — is collected and covered by this policy for security and service improvement purposes.
Third-party services
External links, wallet provider apps and any service not operated directly by ff42 are outside this policy's scope. Their data practices are governed by their own terms.
YOUR ACCOUNT CHOICES
Actions Available to You Under This Policy
You have practical choices about the data we hold on your account. You can request a copy of the personal information stored against your account at any time by contacting us through a published support route. If any detail is incorrect — your name, contact number or email address — you can update it directly through your account settings page, or ask our support team to correct it on your behalf. Where you believe data is being held beyond the period needed, you can raise that concern in writing and we will review it against our retention obligations. Requests relating to account closure and the data associated with a closed account are handled separately. We aim to respond to all data queries within a reasonable period, though the exact timeline depends on the nature and complexity of your request. Eligibility to exercise these rights may also depend on the laws that apply in your region.
Review your records
Contact our support team to request a summary of the personal data held on your account. We will confirm what is stored and how it is used.
Correct account details
Update your contact details directly in account settings, or reach out to support if the field is not editable from your end.
Raise a data question
Send a written query through our published contact route if you believe your data is being held incorrectly or beyond what is needed.
Request support on account closure
If you want to understand how your data is handled after an account closes, contact us directly and we will walk through the process with you.
REACH OUR TEAM
How to Contact ff42 About This Policy
If you have a question about this privacy policy — how your data is used, what we store or how to make a correction — you can reach us through the contact routes published on this site. Use the channel that works best for you; all routes lead to the same support team.
Live chat
Open the chat widget from any page on ff42 to speak with a support agent about a data or account query.
Email support
Send a detailed message to the email address published on our contact page. Include your account reference so we can locate your records.
Account help centre
Check the help section inside your signed-in account for answers to common data and policy questions before raising a ticket.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
We take a few concrete steps to keep your account data safe and to be transparent about how it is used. These are not abstract commitments — they are part of the day-to-day operation of your account on ff42.
Cookies and session tracking
We use cookies to keep your session active, remember your preferences and detect unusual login behaviour. You can manage cookie settings through your browser, though some features may not work without them.
Data retention policy
We keep your account data only for as long as it is needed for the purpose it was collected, or as long as applicable law requires. Once that period ends, data is deleted or anonymised.
Account security measures
Your account is protected by the credentials you set at registration. We recommend keeping your login details private. If you notice unexpected access, contact support immediately through any published route.
Policy update process
When this policy changes, we will update the version posted on this page. Continued use of your account after a posted update means you have acknowledged the revised terms.
POLICY FAQ
Common Questions About Your Privacy on ff42
These are the questions we hear most often about how your data is handled. If your question is not covered here, reach out through any published support route.
What personal information does ff42 collect when I open an account?
We collect the details you enter at registration — name, contact number and email — along with device and session data generated automatically when you use the site. Payment references from Nagad or Upay transactions are also stored in your account ledger.
Does ff42 share my data with third parties?
We share data only with service partners directly involved in running your account — such as payment processors handling your Nagad or Upay transfer. Those partners may only use your data for the task we have engaged them for, not for any other purpose.
How long does ff42 keep my account data?
Retention periods vary by data type and are governed by the law that applies in your region. We keep records only for as long as they are needed for their original purpose or as required by any legal obligation. After that, data is deleted or anonymised.
Can I see the data ff42 holds on my account?
Yes. Contact our support team through any published route — live chat or email — and request a summary of your stored data. Include your account reference so we can locate your records and respond accurately.
How do I correct wrong information on my account?
Log in and go to your account settings page where editable fields can be updated directly. If a field is not editable from your end, contact support and ask them to correct it. We will verify your identity before making any change.
Does this privacy policy apply to wallet platforms like Nagad or Upay?
No. This policy covers data that ff42 collects and processes directly. Nagad and Upay are independent platforms that operate under their own privacy terms. For questions about how those services handle your wallet data, check their published policies.
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